Resolved -
This incident has been resolved.
Sep 15, 07:31 EDT
Monitoring -
We have applied a mitigation to re-enable the creation of reports. All items in queue are currently being processed. The team will continue to monitor and apply further mitigations as required.
Sep 14, 12:51 EDT
Update -
We continue to investigate this issue.
Sep 14, 09:31 EDT
Update -
We continue to investigate this issue. The team has identified the downed background service which provides key data for the generated reports. We'll provide more updates as they become available.
Sep 13, 22:17 EDT
Investigating -
We are currently investigating possible causes for this issue.
Sep 13, 16:45 EDT